Mediumcube.com Blog Information about technologies at Mediumcube and our services

December 10, 2008

Technical difficulties with the Ferrari Windows server

Filed under: Technical — admin @ 6:28 am

At approximately 1:05 AM EST on the morning of Wednesday December 10th, the Ferrari Windows server where your website is hosted had experienced erratic data integrity issues with the RAID data drives. At times, the server would often reboot or freeze for a period of 10 minutes between 1 AM – 2 AM. Immediately, our system administrators began working on isolating the cause of the problem. The findings appear to suggest that the RAID-1 array supporting the data drives had experienced a data corruption.
 
 We’d attempted several steps to remedy the problem by repairing the RAID array or attempting to extract data from it directly, however, none of our actions came to fruition. Therefore, at approximately 4:30 AM EST we’d decided to restore the drives data from our latest backups. Due to other technical problems that arose with the network component of the Ferrari server, the restoration process did not begin until 5:55 AM EST.
 
 The backup restoration was completed at 7:45 AM EST.
 
 Due to the data corruption, the only backup we could restore back to was the morning of Tuesday December 9th. Therefore, any changes you’ve made to your website files, emails that were saved on the server, or database changes that were made between Tuesday Dec 9th and morning of Wednesday Dec 10th were not recovered.
 
 If you notice that your SQL or Access database is older than the morning of Tuesday December 9th, please notify us and we’ll check the backups for any later version.
 
 We do apologize for any inconvenience this may have caused. We have had an excellent performance and reliability track record prior to this incident, and we’ll continue to work double as hard to provide you with an optimal reliability in the future. We’re planning to upgrade the Ferrari server within the next month to prevent such problems from re-occurring in the future. 

We do apologize for any inconvenience this may have caused. Your account manager will be in touch with you through e-mail to provide further details on the outage and how to obtain a credit back.

If you experience any problems, please contact our support at http://www.mediumcube.com/support_contact.php

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