Privacy Policy

MediumCube.com (“MediumCube,” “we,” “us,” or “our”) is a digital agency and web hosting provider. We are committed to protecting your privacy and handling personal information in accordance with applicable Canadian and United States privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, purchase services, or otherwise interact with us.

1. Scope of This Policy

This Policy applies to:

Visitors to our website
Clients purchasing hosting, development, or digital marketing services
Individuals who contact us for support or inquiries
Users whose data may be processed through our hosting infrastructure

For Canadian individuals, this Policy is intended to comply with PIPEDA.
For U.S. residents, including California residents, this Policy reflects applicable state privacy laws including the CCPA/CPRA.
For European individuals, this Policy is intended to comply with GDPR laws.

2. What Is Personal Information?

“Personal information” means information about an identifiable individual. This may include:

Name
Email address
Phone number
Company name (if tied to an individual)
Billing address
Payment information
IP address
Account login credentials
Domain registration details

Personal information does not include anonymized or aggregated data.

3. Information We Collect

A. Information You Provide

We collect information when you:

Create an account
Purchase hosting or digital services
Register a domain
Submit a support ticket
Request a quote
Subscribe to communications

This may include billing details, contact information, and service-related data.

B. Automatically Collected Information

We may automatically collect:

IP address
Browser type
Device information
Access times
Server logs
Website usage data

This information is used for security, fraud prevention, analytics, and service optimization.

C. Client Hosted Data

As a web hosting provider, we may store and process data on behalf of our clients. In these cases:

We act as a service provider / processor.
The client remains the data controller / business.
We process hosted data solely to provide contracted services.

Clients are responsible for ensuring their own compliance with privacy laws.

4. Purpose of Collection (PIPEDA Compliance)

Under PIPEDA, we collect personal information only for identified purposes, including:

Providing hosting and digital services
Processing payments and managing accounts
Communicating service updates
Providing technical support
Maintaining system security
Meeting legal and regulatory obligations

We do not collect more information than necessary for these purposes.

5. Consent

Where required by law, we obtain consent before collecting, using, or disclosing personal information.

Consent may be:

Express (e.g., checking a box)
Implied (e.g., providing information to complete a transaction)

You may withdraw consent at any time, subject to legal or contractual restrictions.

6. Disclosure of Personal Information

We do not sell personal information.

We may disclose information:

To payment processors
To domain registrars
To data center providers
To professional advisors
When required by law or legal process
To protect our legal rights

All third-party service providers are contractually required to safeguard personal information.

7. U.S. State Privacy Rights (Including California)

If you are a U.S. resident, you may have the following rights under applicable state laws:

Right to Know

You may request details about:

Categories of personal information collected
Sources of collection
Purpose of use
Categories of third parties receiving information

Right to Access

You may request a copy of the personal information we hold about you.

Right to Correct

You may request correction of inaccurate information.

Right to Delete

You may request deletion of personal information, subject to legal exceptions.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To submit a request, contact us at: info@mediumcube.com , 1-866-654-4266

We may verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

We use cookies to:

Maintain secure login sessions
Improve website functionality
Analyze traffic
Enhance security

You may manage cookie preferences in your browser settings.

We do not sell or share personal information for cross-context behavioral advertising.

9. Data Security

We implement reasonable technical and organizational safeguards, including:

Secure server environments
Encryption where appropriate
Access controls
Firewalls and monitoring systems

While we take strong precautions, no system is completely secure.

10. Cross-Border Transfers

As a global company serving international clients, personal information may be processed or stored outside your province, state, or country, including in the United States and Canada.

When transferring personal information, we use contractual and technical safeguards to protect it in accordance with applicable laws.

11. Data Retention

We retain personal information only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce agreements

When no longer required, information is securely deleted or anonymized.

12. Accountability and Contact Information

Under PIPEDA, we are responsible for personal information under our control and have designated a Privacy Officer.

Privacy Officer
MediumCube.com
1568 Merivale Rd Suite 246
Ottawa, ON K2G5Y7
(613) 860-1757
info@mediumcube.com

If you believe we have not complied with applicable privacy laws, you may contact us directly. Canadian individuals may also file a complaint with the Office of the Privacy Commissioner of Canada.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.